Calm under pressure.
I slow the problem down, ask focused questions, and keep users informed.
Sydney-based IT Support
Clear help for technical moments.
I help people get unstuck with calm troubleshooting, plain-language communication, and careful documentation.
UNSW Master of IT
Sydney, Australia
Full-time availability
Full work rights
Approach
Support should feel simple, even when the problem is not.
Good service desk work is not just knowing the answer. It is listening well, narrowing the issue, testing evidence, and leaving the next person with context.
Clear by default.
I document symptoms, actions, fixes, and escalation notes cleanly.
Fast to learn.
I pick up tools, systems, and procedures quickly because the fundamentals are solid.
Selected work
Small projects. Practical habits.
Shift Tracking App
Responsive work-hours tracking with validation, editing flows, and real-time updates.
Interactive Web App
JavaScript interface work focused on instant feedback, debugging, and issue isolation.
Portfolio Website
Mobile-first HTML/CSS/JavaScript with organized files and GitHub-based version control.
Direction
Looking for the right service desk team to grow with.
I am interested in IT Support Officer, Help Desk Analyst, Service Desk Analyst, and Junior IT Technician roles where reliability, empathy, and disciplined troubleshooting matter.
Contact